Thaum Lub Xya Hli 24, 2026, Beijing Tianjin Hebei Consumer Association tau sib tham hauv Tianjin nrog 10 lub dav hlau suav nrog Air China, China Southern Airlines, Tuam Tshoj Eastern Airlines, Hainan Airlines, Xiamen Airlines, Tianjin Airlines, Sichuan Airlines, Juneyao Airlines, Caij nplooj ntoos hlav Airlines, Hebei Airlines, nrog rau 5 daim pib online, Citichli, thiab 5 daim pib platforms. Meituan, xav kom lawv ua tiav kev tshuaj xyuas tus kheej thiab kho qhov teeb meem ntawm daim pib overbooking ua ntej Lub Yim Hli 31, thiab ib txhij tshaj tawm cov cai tshaj tawm thiab cov qauv them nyiaj.
1, Keeb Kwm thiab Keeb Kwm ntawm Kev Sib Tham
Thaum Lub Xya Hli 2026, Beijing Tianjin Hebei Consumer Association tau sib koom ua ib qho kev tshawb fawb tshwj xeeb ntawm kev paub txog overbooking ntawm pej xeem aviation daim pib, thiab pom tias ntau dua 70% ntawm cov neeg caij tsheb tsis nkag siab txog txoj cai overbooking. Cov lus ceeb toom txaus ntshai thaum lub sijhawm yuav daim pib feem ntau muaj teeb meem xws li cov ntawv me me, qhov chaw zais, thiab kev qhia tsis meej. Raws li tsab xov xwm 40 ntawm Kev Siv Txoj Cai ntawm Txoj Cai Tiv Thaiv Cov Neeg Siv Khoom, peb lub koom haum cov neeg siv khoom tau sib tham sib tham hauv Beijing, Tianjin, thiab Hebei thaum Lub Xya Hli 24th.
2, Cov npe ntawm cov dav hlau xam phaj (10 nyob rau hauv tag nrho)
Tuam Tshoj International Airlines
Tuam Tshoj Southern Airlines
Tuam Tshoj Eastern Airlines
Hainan Airlines
Xiamen Airlines
Tianjin Airlines
Sichuan Airlines
Juneyao Air
Spring Airlines
Hebei Airlines
3, Cov npe ntawm Online Ticketing Platforms xam phaj (5 nyob rau hauv tag nrho)
Tongcheng Ncig teb chaws
Ctrip
Fliggy
Qhov twg mus ncig
Meituan
4, Plaub core rectification tswv yim
Lub koom haum Beijing Tianjin Hebei Consumers 'Association qhia txog cov kev cai hauv qab no kom ua raws li Txoj Cai Tiv Thaiv Cov Neeg Siv Khoom, Cov Cai Tswj Xyuas Kev Pabcuam Neeg Caij Tsheb hauv Pej Xeem Huab Cua Thauj, thiab Txoj Cai Lij Choj Civil Aviation Law tshiab:
1. Txhim kho kev ceeb toom ua ntej yuav khoom kom ntseeg tau tias cov neeg caij tsheb muaj cai paub
Kev yuav daim pib hauv online (airline apps, official websites, OTA platforms) yuav tsum tshaj tawm cov kev cai overbooking tag nrho, ntawm - cov txheej txheem pov tseg ntawm qhov chaw, thiab muab qhab nia cov qauv them nyiaj hauv qhov tseem ceeb thiab ywj siab.
Nws yog txwv tsis pub ua kom tsis muaj zog qhov kev ceeb toom los ntawm kev siv cov cim me me, folding mus nkaum, lub teeb grey fading, thiab lwm yam.
Daim ntawv ceeb toom rau pej xeem yuav tsum tau hais qhia txog cov txheej txheem tso tseg lub rooj zaum, qhov kev tiv thaiv tshwj xeeb ntawm cov neeg caij tsheb, txoj cai ntawm cov nyiaj rov qab dawb thiab hloov pauv, cov qauv kev tiv thaiv zaub mov thiab chaw nyob, thiab cov txheej txheem ntxaws rau cov nyiaj them poob haujlwm.
2. Ua kom zoo rau ntawm - cov txheej txheem pov tseg ntawm qhov chaw thiab hwm cov neeg caij tsheb txoj cai xaiv
Thaum overbooking tshwm sim, cov neeg caij tsheb yuav tsum tau ceeb toom ua ntej thiab yuav tsum tau muab cov phiaj xwm rov qab ua tiav, thiab cov ntaub ntawv pov tseg yuav tsum tau khaws cia thoob plaws hauv cov txheej txheem.
Qhov tseem ceeb yuav raug muab rau cov neeg caij tsheb uas kam tso lawv lub rooj zaum, thiab nws yog txwv tsis pub txwv tsis pub caij nkoj yam tsis muaj kev sab laj.
Tsim kom muaj kev tiv thaiv tshwj xeeb rau cov neeg laus, cov poj niam cev xeeb tub thiab tom qab yug me nyuam, cov neeg xiam oob qhab, cov menyuam yaus, cov neeg taug kev xwm txheej ceev, thiab cov neeg caij tsheb sib txuas, nrog rau qhov tseem ceeb ntawm kev faib lub rooj zaum.
3. Txhim kho cov nyiaj pab txhawb nqa thiab tswj cov neeg caij tsheb txoj cai los thov cov nyiaj them poob haujlwm
Cov neeg caij tsheb uas tsis tuaj yeem caij nkoj vim yog overbooking tuaj yeem xaiv kom muaj tag nrho cov nyiaj rov qab dawb lossis rov teem sijhawm pub dawb rau lub davhlau ntxov tshaj plaws ntawm hnub. Tsis muaj tus nqi tuav lossis tus nqi sib txawv yuav raug them, thiab kev caij dav hlau thaum sawv ntxov lossis yav tsaus ntuj tsis tuaj yeem npaj yuam kev.
Cov tuam txhab lag luam yuav tsum tsim thiab nthuav tawm rau pej xeem cov txheej txheem them nyiaj ntsuab, thiab cov neeg caij tsheb tuaj yeem xaiv seb puas yuav them nyiaj ntsuab lossis tsis tau. Mileage lossis vouchers tsis tuaj yeem siv los ua qhov yuav tsum tau hloov pauv.
Cov neeg caij tsheb uas tsis tuaj yeem mus rau tib hnub yuav tsum tau muab kev pab dawb, noj mov, thiab kev pabcuam tsheb thauj mus los ntawm lub dav hlau.
4. Ua kom ntev ntev - cov kab lus tsis txaus siab thiab txhim kho cov neeg caij tsheb txaus siab
Cov tuam txhab lag luam yuav tsum tau tsim ib daim ntawv teev npe tshwj xeeb rau kev tsis txaus siab overbooking, qhia lub sijhawm txwv rau kev lees txais, tuav, thiab tawm tswv yim.
Lub platform pib yuav tsum synchronously tsim ib daim ntawv tsis txaus siab thiab ua tiav cov ntaub ntawv sib pauv nrog lub dav hlau qhov kev tsis txaus siab los xyuas kom meej lub sijhawm lees txais thiab tawm tswv yim ntawm cov neeg caij tsheb tsis txaus siab.
Ua haujlwm koom tes nrog kev tshawb nrhiav thiab kev saib xyuas kev ua haujlwm los ntawm Consumer Association.
5, Caij nplooj ntoos hlav Airlines tshaj tawm kev thuam thiab cov lus teb tom qab
Thaum lub sijhawm sib txuas lus ua ntej kev xam phaj, Spring Airlines qhov kev pabcuam xovtooj tsis tuaj yeem tiv tauj rau cov neeg siv khoom siv phau ntawv, thiab Lub Koom Haum Cov Neeg Siv Khoom tsis tau txais cov lus teb tom qab xa tsab ntawv. Raws li qhov tshwm sim, nws tau raug thuam los ntawm peb lub koom haum Consumer Association hauv zos, uas tau thov kom daws qhov kev pabcuam tsis txaus, kev sib txuas lus zoo, thiab kev kho kom raug raws sijhawm. Spring Airlines tau tshaj tawm tsab ntawv tshaj tawm thaum Lub Xya Hli 24th, hais tias tom qab kawm txog kev tshaj tawm xov xwm ntawm kev sib tham los ntawm pej xeem cov channel, lawv tau npaj siab rau tus neeg mob siab rau kawm online. Tom qab lub rooj sib tham, lawv tau xa cov neeg sawv cev los tshaj tawm ntawm tus kheej, lees txais kev thuam, thiab tau cog lus tias yuav kho qhov xwm txheej zoo, ua raws li plaub lub tswv yim ib los ntawm ib qho.
6, Rectification hnub kawg thiab kev saib xyuas tom ntej
Lub koom haum Beijing Tianjin Hebei Consumer Association xav kom txhua lub tuam txhab xam phaj kom ua tiav kev tshuaj xyuas tus kheej thiab kev kho kom zoo ua ntej Lub Yim Hli 31, 2026, qhia meej txog kev ntsuas kho, lub luag haujlwm hauv lub luag haujlwm, thiab cov sijhawm ua tiav. Rau cov tuam txhab lag luam uas tsis kho lossis txuas ntxiv ua txhaum cai ntawm cov neeg siv khoom, Lub Koom Haum Neeg Siv Khoom yuav ntsuas ntxiv raws li txoj cai. Nyob rau tib lub sijhawm, raws li kev taw qhia ntawm Civil Aviation Administration ntawm Tuam Tshoj, Tuam Tshoj Air Transport Association tseem tab tom kawm thiab tsim cov txheej txheem rau kev ya davhlau overbooking, tsom rau kev tswj cov ntaub ntawv tshaj tawm thiab cov phiaj xwm them nyiaj. Tom qab ua tiav, cov kev xav yuav raug thov los ntawm cov pej xeem.
